Hi Jerode,
Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear the fan felt louder than expected for light sleepers. Noise perception can vary depending on room size and placement, and we appreciate you pointing this out as it helps other customers make informed decisions.
Regarding the height, this model is designed for bedside and personal use, but we understand that bed frame height and room layout can affect how the airflow reaches you. Your comment is very helpful in highlighting this.
For returns, we try to be transparent that return postage for large appliances can be costly, and we always recommend customers contact us first so we can help find the most suitable solution where possible.
If there’s anything we can still do to improve your experience, please feel free to reach out to our support team — we’re always happy to help.